Privacy Policy

Effective Date: January 1, 2026

At Mold Removal Philly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website, moldremovalphilly.com, and to the mold removal services we provide in Philadelphia, Pennsylvania. By using our site or services, you agree to the practices described here.

Information We Collect

When you contact us or request a service, we collect information you give us directly. This includes your name, phone number, email address, property address, and details about the mold issue you're facing.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to respond to your inquiries, schedule appointments, provide mold removal services, and follow up on completed work. We may also use it to send you service updates or promotional offers if you opt in.

Your information helps us improve our website, understand what services people need, and make our marketing more relevant. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies to remember your preferences and track how you use our site. Cookies are small files stored on your device that help us provide a better experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to collect information about how visitors use our site. These tools help us see which pages are popular and how people find us.

We may also use third-party services for advertising, scheduling, and customer relationship management. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We share your information only when necessary to provide our services. This includes sharing with our technicians, contractors, and service providers who help us complete your mold removal project.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer. We never sell your personal information.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to protect your data.

User Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing, and request a copy of your data.

To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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